Price Cap FAQ's
Not signed up yet?
Click here to sign up for our Customer Portal and manage your account online.
Price Cap FAQ's
Frequently asked questions about the Price Cap Insurance Program:
1. What is Price Cap Insurance and why do I need it?
This program provides peace of mind all year long by offering a price ceiling, while at the same time, allowing you to benefit from lower prices when they occur. A "capped" price, or ceiling price, is a maximum price per gallon you will pay regardless of market fluctuations. If your account has a price cap set, you pay the established price if it's lower than the cap price. When prices rise, you will pay up to the cap price but no higher. Without Price Cap Insurance protection (and assuming you have not chosen to participate in a fixed price program), there is no limit to the potential price increases one might see.
2. Why do I have to pay for Price Cap Insurance?
To provide this service, White Mountain Oil & Propane must pay for price protection insurance when purchasing fuel in the futures market. In recent years the cost of this insurance has increased dramatically, making it necessary to charge for price protection guarantees. However, we do allow our customers to include the cost of this insurance in their budget and spread that cost out over 12 months.
3. Is White Mountain Oil & Propane the only company charging for Price Cap Insurance?
No, most other fuel companies charge similar fees if they offer a price cap insurance program.
4. How much does Price Cap Insurance cost?
The cost of Price Cap Insurance will be $0.16/gal for the heating season of 2019-2020. That is the same price as it has been for the past four years as well.
5. How long is the Price Cap Insurance coverage valid?
The 2019-2020 program will be effective from 10-01-2019 through 4-30-2020. Only gallons delivered during this period will be covered by the Price Cap Insurance Program.
6. How does White Mountain Oil & Propane handle the sale of Price Cap Insurance?
Customers who are on a budget or who had Price Cap insurance last year are automatically renewed and charged for the insurance. Customers are charged based on the average annual gallons used over the prior 2 years. If a customer chooses to "opt out" of the insurance, we ask that they do so within 30 days of receiving their Price Cap Insurance Program contract.
7. Can I spread out the payments for my price cap insurance?
- Budget Customers-Yes, the fee will be charged against your budget.
- Non-Budget Customers-Payable in full before a cap price will be implemented.
8. How late into the budget year can one purchase price cap insurance?
Typically, the Price Cap Insurance Program enrollment closes September 1st of each year.