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White Mountain Oil and Propane has a long history of happy and loyal customers.
"Dear Jeff, I want to thank you for sharing my concerns over yet another potential delay in getting our new water heater installed. The result was that Dan and Matt volunteered to come down on Saturday, and did an excellent job of installing the new tank. I am deeply grateful for their willingness to give up a Saturday to get us up and running. They were a pleasure to have around, were super efficient, and sent a strong positive message of caring for the customer.
The way this all unfolded from my call to you through the successful install makes me a forever fan of White Mountain and the company's customer care! I was so pleased with the work that Dan and Matt did that I have written a note of thanks (attached below), that I hope you will share with them. In future service calls I will definitely ask for them to come take care of us again. With regards," Bob, Center Harbor
"Dear White Mountain Oil, We have been customers for many years and have always been happy with your service. Whenever we have called, our requests were handled promptly and efficiently. We just had a gas insert installed in our fireplace. Diane from the Lincoln office was wonderful with the scheduling, particularly this year when things have been so disruptive. She is always friendly and helpful when we call. Rich installed the propane line and was so conscientious- he made sure everything was perfect! He even gave us his phone number in case we had any questions after he left. It is a pleasure doing business with your company. We always recommend White Mountain Oil to people and will continue to do so." Thank you, Nick and Donna
"My sincere gratitude to your employees, telephone answering personnel, especially service call folks for efficient and personal contact. The service technicians dispatched have been great, personable, very consciences of virus protocol. Keeping themselves and us safe. They persisted to identify and correct issues with our systems. They are the best! Please extend our appreciation to all who have helped for this and many previous years." Sincerely, Jeff and Joanne, Hales Location
“I just wanted to let you know Asher delivered to my house Tuesday after the storm and my husband was outside snow blowing and saw him pull in. He went over to help him clear off the tank because he hadn’t got to it yet and they got to talking and he said Asher is the most polite young man he has ever had the chance to talk to while he was pumping the fuel. He said he appears as a hard worker and caring employee and says White Mountain is lucky to have such a nice kid working for them. Its’ hard to find young kids now a days that care about what they are doing.” Thanks, Joan and Michael, Effingham
"We just recently had a Rinnai heating system installed and a our oil tank replaced at our Conway home by Dan, Donny, and Mike. They really jumped through hoops to get this job done quickly- our old tank would not pass inspection and would not be refilled. We were quickly running low on oil and Mike reached out on multiple occasions before their scheduled work day to remind us to check the oil and to make sure we still had heat. Now, we've got an old house and narrow basement stairs so the project was cumbersome at best. Not to mention the snow and sleet that these men had to work in. All three men did it with smiles on their faces, chatting and joking with us as they worked. Their customer service skills are unparalleled and their prices are competitive. We use WMO&P for another property we have in Jackson and we are so thankful for the relationship we have with them. Thanks for keeping me warm White Mt. Oil! 10/10 would recommend." Alexandra, Conway
“Dear White Mountain Oil and Propane, I wanted to express my appreciation and deep customer satisfaction regarding my recent experience with members of your company in Lincoln, NH. I required a replacement Rinnai heater, and your employees went over and above with the planning, communication and scheduling the install of my unit. Diane was extremely helpful and pleasant to work with. She kept me updated every step of the way. The maintenance technician, Rich S, was very friendly, knowledgeable, and efficient. Service was done quickly, ahead of schedule and I was delighted to receive a follow up call a few days later to make sure the system was up and running smoothly.
In recent memory, I can't remember a more pleasant, personable experience with any type of service. Kudos to your organization and employees for elevating their level of customer service. Believe me, it is most appreciated. Best (and warm) regards”, Joseph, North Woodstock, NH
"We have a condo at Deer Park in Lincoln. When our old Rinnai heater began acting up I called and spoke to Diane about replacing it. She was extremely pleasant and helpful and we quickly got things lined up. Then Dave came over with the new unit and he was just terrific - explained to me what the swap would entail and in no time it was in and working. It was a total pleasure working with both these folks and they are outstanding ambassadors for your company" Keith, Lincoln
"Kyle came to us today to clean our furnace. He was on time and most friendly! He understood what we needed and explained everything he did. He was the most helpful, friendly and polite repairman! He is an asset to your business. Thank you! " Margaret, Bartlett
"You really don't find companies like White Mountain Oil and Propane anymore. We recently purchased a property in the White Mountains area and did not want to use one of the national chains as it is rare you get to speak to someone local, and typically get bounced around the telephone until you find the person you need to speak to. This is not the case with this company. You call and you get to speak to a real live human in the White Mountains area in a matter of seconds! After our initial contact with the company, we had White Mountain Oil and Propane install 2 heating units, install an underground propane tank, and install a propane fireplace. They showed up on time, completed everything they said they would, and came in at the exact amount that they provided in the estimate. In addition I can't say enough about how great Don M and Ellen are at this company. They are truly a dynamic duo! We had a small problem with our thermostat and I contacted Ellen about it...and then Don came over on his day off to take care of it! They are truly customer-focused and dedicated to delivering fantastic service and I can't say enough great things about them and the company. I highly recommend this company!" Michael, Intervale
"Hello Ellen, I wanted to reach out and pass along how happy I am with our new installed boiler. The plan went perfectly; and all people involved in the removal of our old system and oil tank, as well as the installation and repair of our foyer floors was wonderful. I was able to meet the install technician (I believe his name was Manny) and he did a phenomenal job reworking a very confined space to make it efficient and clean. Please pass this along to all supervisors and staff who were included in this project. I was a bit nervous about having all this work done while I was not able to be there in person, and you all did a great job in getting this done for me! I was able to use the system this weekend, and all is working perfectly! Thanks again to all who assisted me in both the Lincoln and North Conway offices. Warm regards", Ellen, Lincoln
"Our home in Madison had a very close lightning strike last week. It traveled underground to our main electrical panel and fried the mother boards in our furnace and generator along with permanent damage to our modem, router and several other electrical items. Manny and Kyle from White Mountain Oil arrived at our home about an hour or so after my no-hot-water call to WMO at about 3:30pm. They quickly assessed the problem, installed a temporary circuit board and got our hot water heater back on line that same night. The very next day, they called and said they had the new mother circuit board in hand and would like to come that day to install it which they did. You simply cannot get better service than that. Kudos to the White Mountain Oil Team!" Ron and Kim, Silver Lake
“Kim S helped me register an online user account all by email (that's how I contacted her) and more quickly and effectively than I have ever seen, and I worked in the IT field for more than 25 years. Outstanding !!” Thomas, Fryeburg
“On Monday afternoon of this week I discovered my tank was empty of propane...I called for a delivery and was very pleased that a delivery man [Arron] arrived in less than an hour...and because the pilot light had gone out on my furnace he offered to re-light it...unable to do so he called for a service technician [Tom] who soon arrived and was able to re-light the pilot and also showed me how I might be able to re-light it myself should the need arise...both of these men were so helpful, took their time to answer my questions and were definitely concerned with getting my furnace running... I was so impressed with the manner in which they responded and especially with the delivery man's willingness to go beyond just simply filling the tank...each of these men were wonderful representatives of your company...I am most grateful for the quality of service provided by white mountain and thought you should know how well you were represented by these men.” Scott, West Ossipee
"Awesome from start to finish. Shane was one of the first technicians to show up to our house when we first moved in almost 15 years ago. He was always great, and I was very happy to see he had been promoted to service manager. Your faith in him is well placed. He came, looked over the job and came up with a plan. The day of installation he showed up with the two installers (Don E and Kyle M) and went over everything with them. He later came back and checked on their work and showed me some of the in and outs of operating the Rinnai." Bradley, Conway
"The installation was top-notch, and the technician (Rich S) could not have been any nicer...not to mention timely. The whole experience was a pleasure." Richard, Lincoln
"Ellen, let me say that you personally were excellent from start to finish. Beyond that, let's just say that the new tank is now installed and working. White Mountain Oil and Propane delivers excellent delivery service, responds in emergencies and does good service inspections in the off season. All good reasons to deal with WMO." Jospeph, Chatham
"Hi Mike, I just want to take a minute to express my gratitude for how smoothly the install went on Friday. I can not imagine a scenario where that went any better. I thank you and the whole team for an outstanding, professional job." Justin, Madison
"Today my mom had an oil delivery. She went outside to get the receipt so she could pay it. The young man who was delivering oil told her that he had put it on the mailbox. He then proceeded to help my mom back into her house. That was so incredibly kind and sweet and both my mom and I appreciate it greatly. Please thank the young man (Tee Rendleman) for us." Virginia and Valerie, North Conway
"My wife and I have been loyal customers of White Mountain Oil for over 20 years with several homes in Bartlett and Madison. We have been and continue to be very pleased with their outstanding service and commitment to us. Several years ago, we had a major issue with our older furnace. As retired senior citizens who live and volunteer in the Valley year around, we were concerned about the reliability of our heating system. Their maintenance team was relentless in finding the source of the problem and replacing the bad component, keeping us fully appraised on their progress. The furnace has worked perfectly since then. We have recommended several of our friends to WMO and they are very happy they switched. Their customer service is second to none. Kudos to the WMO team!" Ron and Kim, Silver Lake
“There are not enough words to describe what a top notch technician Tom M from WM Oil is!! He was so kind and helpful!!!!!! Just wanted to pass that along. ❤️” Michelle, Intervale
"I am writing to compliment you on White Mountain employees Matt, Shane and Tee. Dec. 2nd Matt cleaned my furnace and later that same day called in Shane to make an adjustment. Dec. 4 Tee (truck 19) climbed up the hill of my driveway to deliver oil. Thank you very much!" Eileen, Silver Lake
"I had Travis as a Service Technician today for a service on my boiler. We used to have a different company do it but White Mountain had better rates and we needed the Boiler serviced prior to the Winter. I have never met a more knowledgeable, professional guy than Travis. I watched him do the entire service and he was extremely thorough! He found the previous company never changed a filter, the power vent was completely plugged and an incorrect nozzle was installed prior to him as well. From start to finish his service was impeccable. All the way down to vacuuming all around the area and wiping down the boiler itself. Made sure to look for anything I might need to do in the future too. EXTREMELY satisfied with this technician. If I owned an oil company I'd be trying to recruit him to mine. Outstanding." Tyler, Albany
"Dear Shane, Thank you so much for your speedy and handy work fixing the water heater last week. Although I would have preferred to have met you and your crew under different circumstances-say, a planned renovation, and not during our busiest season-I am so grateful that we were able to call on you on such short notice. Than you again, for fitting us in at the last minute and getting us back up and running so quickly. Best, " Amber, Sea Dog Brewing Company.
"This young man (Matt Coolbroth) is doing a great job. A+" Pat, Conway
"Todd, The WMO family is a great organization to do business with and it continues to provide us with great service for over 40 years. Thank you all." Bill, Eaton
"My husband & I just wanted to let you know about our great experience with your employees Tom Caughey, Kyle Hutchins, & Tom Merrill. Everyone was professional & extremely friendly. Our installation with Tom Merrill was stress free at a time when we really needed that as we are winding down a very difficult & stressful kitchen renovation. Ellen was great to deal with on the phone as well. Looking forward to being your customers!" Ellen & Chuck, Effingham
"I am writing to compliment your employee Ms Ellen Belcastro Administrative Assistant, Marketing & Sales Dept. I have worked with her for three years now and she is always knowledgeable, helpful, efficient and just plain nice. Judging from other compliments she has received on your company website I'm not the only one who thinks highly of her. She deserves it. Thank you" Eileen, Silver Lake
"I am writing to compliment you on your employees, Tom Caughey and Russell Knox. I've worked with Russell on and off for years. Bought a stove with his help. He's friendly and helpful. Always glad to see him in the front office. Tom has been to my property several times to coordinate propane installation and to set up oil delivery. He is really knowledgeable and doesn't mind explaining things. I always learn something! Oil delivery department nice guys to talk to as well. Thanks for the service. You have a great team. Keep up the good work!" Eileen, Silver Lake
"We are writing this email to advise you of the wonderful visit we had with your repair technician, Jim. About two weeks ago Jim came to our home to check out our propane stove after a power outage. It worked during the power outage but had a very different smell which alarmed us. He showed up on time, was very concerned about not soiling our rugs and did an excellent job clearing the stove and assuring us the smell was nothing. He also instructed us how to run our stove during and after a power outage, which seems to be quite often so far this year.
Please thank him for us and know we appreciate the care and comfort we get from our stove because of gentlemen like Jim at White Mountain Oil and Propane.
Thanks" Pat & Barb, Intervale
"Shane, It has been 3 months since the installation of our heating/hot water system and I can tell you that we are extremely happy about how well it went. You folks did a really nice job. Our early "complaint” about the hot water has turned out to be unwarranted, but your response to bring your experts along and educate us about how it worked was very professional and courteous. It has been working out very well for us since. Although we have yet to go through a full heating season, confidence is extremely high. If you need a recommendation for the work that you do, you would only get high praise from us. Take care" Sheldon, Tamworth
"We want to give a BIG “shout out” for the roadside assistance we received on Sunday afternoon, August 19 on the Haley Town Road! Our truck had overheated and we were in the cell phone dead zone. You (Todd Miller) went out of your way to bring back a couple of gallons of water and follow us as we limped into town where we could leave the truck for towing. Good Samaritans still exist! We are most grateful!" Paul & Marilyn, West Baldwin, ME
"Hi Dana, Last summer we installed a new boiler...Two nights ago the control box failed. By the time my boiler guy got here on Saturday afternoon, all the suppliers were closed. After 5:00 Sat. I got your answering service...almost immediately your guy Travis called me back. I explained the problem...there wasn’t this specific control box in the shop, but he found the part in the third truck he tried. Then he and Jim waited at the shop for me to get there to pick it up. This was at 7:00 Saturday night.
THAT is great service! I just wanted to be sure that you knew about this and please thank them for me." David, Center Sandwich
"Hi Manny, I just wanted to let you know that the boiler is behaving normally and the issue is fixed. Thank you for putting in the extra effort to get the water heater installed, you did great work. Take care and thanks again" Chuck
"I want to thank White Mountain Oil and Travis for taking care of my heating concerns." Sincerely, Kurt, Interavle
"Dear Manny, Just a note to thank you for your professional service on Saturday 1/7/18 in the wee hours of the night. Although you were exhausted, you found the problem and fixed it right away. If we should have to have an emergency service again, I hope they send you, Best regards," Randy, Glen
"Dear Dana, Gary and I thank everyone at WMO for excellent service and rapid response last week during the bitter cold spell. Please extend a special thank you to dispatch, service technicians and the drivers-they are terrific! Sincerely, Paula and Gary, Conway"
"Thank you to ALL your Service and Delivery guys in this awful cold winter. A long time customer appreciation. Thank you. " Peg, Center Conway
"I have been a White Mountain Oil and Propane customer for over 30 years and I have always received excellent service. This past summer I was just closing the door to go on a vacation with my grandchildren when I noticed the hot water heater had broken and was flooding the house. After shutting off the water I called White Mountain to inquire about what to do next and how to replace it even though I could not change my vacation plans.
Your service personnel assured me that they would take care of the immediate problem to secure the house that day (a Saturday) and that they would replace the old with new. The service man lived nearby here in Bartlett and encouraged me to continue on my vacation and that he would take care of everything. I felt comfortable leaving him a key and continuing on with my vacation.
White Mountain Oil and Propane is a company that I have come to trust. They are honest, reliable and are always there when I need them. I left on my vacation, had a wonderful time and returned to find a plentiful supply of hot water. I recently bought a new gas range from you and although there have been a few problems, Russell has been patient, helpful and reassuring at every turn. I have always appreciated the quality of your service, as I and my home continue to age, it is comforting to know you are there. Thank you again" Margaret, Bartlett
"Everyone who helped me when my heater was on the fritz was fabulous. I dealt with 3 different employees, 2 of which were working outside of their "departments", and they were each attentive and friendly. The service I requested was accommodated within hours of my request despite my remote location. THANK YOU!!!" Cristin, Sandwich
"Dear Russell and Tom, I can't thank you two enough for your services in the last week. To be able to run laundry through my new washer and dryer in a new home after a cross-country drive---amazing. And to think that it all happened as we emailed and spoke to each other from opposite coasts. There is absolutely no doubt that your attention to my needs greatly eased my relocation to Tamworth. Thank you so very much. Warmly, " Maureen, Tamworth
"(I) Wanted to acknowledge the excellent experience we had with your company. We moved to Sandwich and had never had propane before. We received various recommendations from area residents and yours' was among them. Based on our conversation with Tom C, we decided to go with your company. While you were not the lowest in fuel pricing, our decision was not solely based on that factor. We wanted to have confidence in delivery service, customer service and installation abilities. All three criteria were met and exceeded!
Tom C in Sales was professional, responsive, knowledgeable and had excellent follow up. Don E installed the propane line for our new stove, in addition to hooking up an existing gas fireplace. He was quick, thorough and very knowledgeable about using both appliances. Your propane tank delivery people (Bruce and Ernie) were not confident in the first tank brought out, so met half way to exchange for another tank to install. Again going above and beyond! In this age of negative social media impacting companies, I wanted to take the opportunity to provide a positive review for the positive experience we had with White Mountain. Thanks to everyone!" Lynn and Brian, Sandwich
“You people are wonderful; always doing such a good job. You’ve been keeping me warm since 1994. I don’t know why I worry about paying my bills; I know you’ll let me know if I get off track.” Merwin, Fryebug, ME
"Y'all are great. The driveway here at Cooper Cabin, Middle Mtn is a bit tricky, and your delivery person just displayed a level of proficiency that was awe-inspiring. And our propane tank is now full! Nice work." John, Jackson, NH
“Hi, Russell, Peter and I wanted to extend our thanks to you for making our grill purchase such a pleasant experience. Well familiar with the usual “big box store” purchases ordeal, we were delighted with the excellent customer service, knowledge, courtesy and follow up that usually go lacking in dealing with the large stores. We expected the pricing to be a bit higher, but it was the same as advertised at Lowe’s (their delivery charge would be additional, of course). With the free tank of gas promo, it worked out to be a much better deal. The earlier than expected delivery worked out magnificently – the weather was ideal, so we were able to inaugurate the grilling season the same day, ahead of the week of rain that is forecasted. The gentlemen (Bruce and Matt) who delivered the grill were also professional, friendly, and efficient. Thank you for making the arrangements that went so flawlessly. All around, it was a great experience and we will sing your praises! Excellent customer service is so refreshing, and so rare these days. Thank you!“ Joyce & Peter, Snowville
"I'd like to inform you that Don M & Manny did a great job - Don with his in depth experience/knowledge & Manny was also very experienced & knowledgeable, but his installation of the meter demands extra recognition (a much better job than other meter installations in the complex). I would highly recommend Don & Manny to anyone looking for customer feedback & would be happy to be a customer reference to WMOil." Millie, Intervale
"I just wanted to say thank you so much for helping our families this winter by providing all the warm jackets, snow pants, hats and mittens. The clothing drive that White Mountain Oil puts on each year is so wonderful and very much appreciated! I tell all the families that I give the winter clothing to about your generous donations so the community knows how wonderful you are! Thank you!" Children Unlimited
"We wanted to thank White Mountain Oil & Propane for your excellent service. We received a call to check on our propane tank because of the storm and likely generator use, and the driver was there promptly the next day. Jeff followed up with a couple of calls with additional information about our remaining propane level. What peace of mind to know that you are doing this kind of follow up. We recently bought the house in Center Harbor and kept White Mountain as our propane service because the previous owner was a customer. We now know why and are so happy to stay on as customers. Thank you and all at White Mountain for a type of customer service not common these days" Deb & Mark, Center Harbor
"I'd like to thank you and your colleagues for the most professional and service oriented response today! I'm delighted that we chose White Mt. as our provider 7 years ago!" Renee, Moultonborough
"Thanks Keith and WMOP Team for fixing my heat this morning. Keith got the system running again by replacing the TACO, Inc Zone Valve Relay. The repair was just in time before the cold comes back to the valley tonight." Jorge, Conway
"Thank you for taking care of our problems so quickly and for your always wonderful service." Kurt, Intervale
"Dear Curt.......we would like to express our appreciation for the effort, expertise and understanding for the unique set of difficulties your technicians were involved with when dealing with the ongoing problems with our boiler.....We very much appreciate you taking the time to come to the house personally and help diagnose the problem, and rectify it....We also greatly appreciate that you offered to stop by and check on the boiler operation when we left for several days shortly after the boiler's final fix.....We've been customers of White Mountain Oil for many years, and our experience the last few months has reinforced our belief that White Mountain Oil is an excellent company-a company that is responsive to the needs of all of its customers." Gary and Karen, Conway
“After years only needing your fine delivery and cleaning services, this is the year for furnace repairs needs. Thank the women who take my phone calls and are always pleasant and helpful. I especially want to THANK ALL the repair men that have been so professional, knowledgeable, and reassuring to this old lady. You are always there for me. Thank you," Peg, Conway
“Late Thursday night I got a call from my son that his furnace was making grinding noises. We placed a call to White Mountain Oil then received a call back within minutes from Shawn. He was there in 10 minutes, diagnosed the problem, returned for a part, and we were back in business. Thanks Shawn and WMOP!” Tim, North Conway
"Dear Russell, This is a note to THANK YOU for your effort and success in arranging to have our bulk propane tank removed from our property in order to accommodate placement of our new tank! When I stopped in to ask you whether you could get this scheduled, it was less than a week's notice during the very busy season of the year....but you came through with what felt like magic and made it happen-it was critically pivotal, thus we thank you (and Bill W and Bruce) with immense appreciation!! Sincerely," Anne and Hadley, Intervale
"Thank you so much. Just another reason White Mt Oil is #1. Rock stars !!! Happy New Year" Skip, North Conway
“White Mountain Oil has served our family vacation house in Intervale for many, many years. Not until last year, however, did I take over some of the dealings with White Mountain Oil. Last summer, we had to figure out about getting a new furnace. That decision involved many phone calls and questions to White Mountain Oil in the planning process. When we finally decided to go forward, I was there to watch the workers deliver and install the new furnace. This year, we needed our gas line moved to a temporary service to allow for construction. In all these dealings, everyone I spoke to and worked with at White Mountain was cheerful, helpful, and responsive. The jobs were done well and for a reasonable price. We are happy customers! I attach a photo of that dramatic operation, when they got the crane operator to come help to get out the old furnace.” Nicky, Intervale
"...My wife and I have been customers of WMOP since 2007. We've had some issues with our heating system that we decided to take care of and on Aug 26 Tom M came out to do the work. The purpose of this letter is to inform you that Tom did a tremendous job. Without going into details, the original system was probably installed in a hurry and some aggravating, unfinished issues were left for us to deal with. Tom had some great ideas and solved all the problems. The solutions took some ingenuity and Tom handled the job with confidence. Tom represents your company really well: he is extremely professional, friendly and exudes confidence in his ability to get the job done right. We are very satisfied." Paul and Lisette, Conway
"Tom M came by my house this morning to do the yearly preventative-service. He was early and EXCELLENT. Not only did Tom do the service, he explained some things to me while he was performing the preventative maintenance and talked to me about the gas fireplace and how to make it more efficient. Keep up the nice work and good to see WMOP have craftspeople with excellent knowledge and great attitudes. Thank you." Jorge, Conway
"Thank you very much. Manny stopped by just after we arrived. He was very informative and answered all of my questions. I really enjoyed him, his character and his knowledge. Thanks again and have a great evening." Barry, Bartlett
"I wish to express my thanks for the excellent job Shane did last Friday at our Glen home. He is a most professional technician and I appreciate his attention to detail and responsiveness. He was early for the appointment and conducted himself in a most professional and friendly manner. He is a credit to the company! Also, Alison is an excellent coordinator and has always been most helpful in scheduling and coordinating repairs. We are most pleased with the service and support received from your staff and the company! Thanks again." Art, Glen
"Dana- Just wanted to let you know how pleased we were with the job Bill and his team did with the removal of the tank. They were extremely professional and left everything as they had found it (with the exception of the tank of course)
Regards …" Bob, Conway
"We had a gas fireplace put in by y'all. The best investment we ever made! Hit the remote and it's roasty toasty. Thank you. " Michelle, Bartlett
"Tom M did a fantastic job at the cabin last Friday. I just received our invoice and it came in well below your estimate. Thank you so much." Kevin, Albany
"Thank you to the repairman (Gary). The furnace is running the best ever!" Nancy and Lester, Jackson
"Hi Thelma - Thanks for the prompt response. And thanks to WMOP for the great service as a new customer!" Don, Moultonboro
"Hi....I talked to Ellen....she did a fantastic job. She was awesome. I just wanted to give you a heads-up....I know no one ever calls with complements. She is one of the best customer service representatives I've dealt with in a long, long time. She did a great job." Brian, Bartlett
“I just wanted to say thank you to Gary and Manny who came by on Friday afternoon last week when our hot water heater stopped working at my husband’s parent’s house, next door to ours. They came right away but did not have the part needed and told us it would have to be ordered and they would try to get it for Tuesday. That made things difficult for us since one parent is disabled and they have a handicapped bathroom. We also had guests who had just arrived and would be staying in the guest room in that building. We figured they could come over and shower in our house but we didn’t know how we could help his parents. Then on Saturday morning, one of the men called and said he had passed by a supply place which said it was closed but he saw someone in the shop so he went in, got the part and came over to install it. All of which made the next few days a lot nicer here. So thank you again from us. “ Sharyn, Bartlett
"I had your service technician Eric here yesterday to complete the annual burner cleanout. I have been having many issues with my burner.I bought my home in December 2012 and have had many issues with the burner due to the previous owner never having had any annual maintenance done. I was paying exorbitant fuel bills. Since then your company has been doing everything to help me get the burner back in working shape. Yesterday your technician Eric was here to complete this year's annual services and I couldn't be any happier. He knew exactly what had to be done and he did everything and more in order to get the burner back into perfect working order. In addition, he explained to me what he was doing and why, then showed me what the problems were and how they had been resolved. He went above and beyond as far as customer service goes. I now have a better understanding of how the burner should be working. I can't tell you enough how satisfied I am with your company and how comfortable I feel having you there for me." Karen, Twin Mountain
"I just wanted to extend to you and your team a big THANK YOU for the excellent service from the sale to the installation of our new Heat/Glo gas fireplace stove. Everything was completed and done with total professionalism. We are very happy with the end result. Love the product and more than impressed with the set-up, installation, and clean up. We'll look forward to having a warm and cozy condo this winter. Great job!!!" Cindy and Gerry, Glen
Your company sent two very good technicians, Jim and Billy, to deliver and install my washer. These two technicians were very kind and did a wonderful job. Joan, North Conway
"I want to take this opportunity to compliment two White Mt. Oil and Propane employees. Over the past ten years I've had problems with my boiler and the hot water flow within my heating system. Eric studied and evaluated our problems and recommended a complicated solution. So within a four day period, he has accomplished the change and I believe rectified the problem. During those days I got to know Eric, personally and professionally, and would recommend him to anyone. By the way, thru this endeavor I made many phone calls to White Mt. Oil and was greeted and engaged by a lady named Lori. She acted professionally and seemed genuinely concerned about our problems . She was very accommodating during those bitter cold days. I believe that Eric and Lori made a difference, and I want to go on record to thanking White Mt. Oil for a job well done. Again thank you Lori and Eric" Dan (and family), Lincoln
"I wanted to take a minute to say how efficient, seamless and professional the work on my heating system was. All involved have been incredibly pleasant, skilled, conscientious and concerned. There will no doubt be some adjustments and tweaking of the system, but overall I am very pleased with the choice I made and very much enjoyed the gentlemen (Don M, Don E and Manny) that brought it all together. Thank you very much." Barry, Bartlett
"I also wish to thank everyone at White Mtn Oil especially Curtis for all their assistance and help over the years. They have all treated me with the greatest respect and in all emergencies have been there for me. Please relay a sincere thank you to all concerned and thank you for your patience." Jeanette, Fryeburg
"I would like to commend Keith for the excellent customer service he provided to us recently. We have had our gas fireplace serviced annually even though we rarely used it. We didn't use it because the glass turned black and sooty immediately following maintenance and cleaning...we could barely see the logs! Keith was able trouble shoot problems, open and adjust the air shutter, and finally solve our problem. We are now enjoying the use of our fireplace for the first time in nine years and we are very appreciative of his knowledge and professionalism. Thank you, Keith, for a job well done!" Fred, Hales Location
"I noticed the fuel level was at half fuel this morning. Thought you would want to know.The oil company has been real good in keeping us with fuel." From a Bank Branch Manager to another bank employee
"We would like to go on record as saying that we could not have had a more professional, courteous and intelligent technician to assist us during our recent heating problem [at our condo in] Coolidge Falls, in Lincoln, NH. Eric is a true professional in every sense of the word and he should be highly commended for the excellent service he provided us on behalf of your company. His expertise was evident in everything he did to correct our heating problem quickly and efficiently. Yet it was his calm, reassuring demeanor that brought us such comfort and satisfaction during this difficult time. We are grateful beyond words for all he did for us and feel certain that your company is most fortunate to have such an employee." Respectfully, Jack and Phyllis, Lincoln, NH
"We bought our retirement home here 6 years ago and we like it here very much. Since we have been here, White Mtn Oil & Propane has been my choice for service, oil and propane. We have also bought a Rinnai hot water heater and a Rinnai wall heater for our garage. We are very satisfied with all the service your company has provided for us. When we purchased this home we installed a gas fireplace (not from you) and it has never worked correctly. I have had the vendor come in several times to repair it without success. I even contacted the mfg. of the stove and again had no success or resolution. A few months ago I could smell propane once again and I contacted White Mt. Oil to come take a look for me. Bill Wrigley was the person who arrived and thoroughly checked our system. He recommended changing out the old propane tank and he replaced the regulator and "sniffed" all potential problem areas. He was very through and was not going to leave unless he found the problem, which he did. The smell was coming from the fireplace, not the stove or the water heater. He ordered the correct parts and installed them. For the first time in 6 years we do not smell propane and the glass front on the fireplace does not smoke and haze up. Before Bill did his dogging my wife had to clean the glass on the fireplace every week. Since Bill corrected the problem we have not had to clean the glass once.I want to thank Bill and White Mt Oil for providing, what I call, great customer service and we will continue using White Mt. Oil & Propane in the future. Thank-you for listening. Happy customer." John, North Conway
"To you folks at White Mountain Oil: I would so like to thank you for bringing me two tanks of propane and hooking them up. I would have been in a world of hurt with broken pipes, etc. with this cold weather. Special thanks to Tom Caughey and Scott Parker, and the driver Arron Lavoie. Excellent service!!!! Debony, South Conway, NH
My husband called in and spoke to Shane about a problem we were having with our system. Shane gave us some ideas to try right over the phone and later he called us back to see if it had worked. We were just so surprised that he took the time to call back and check in with us and we really appreciated that. Mary Ellen, Glen, NH
"I wish to express my appreciation for the promptness of service that I received. It is so gratifying in these times, to do business with a company where the employees are so polite, calls are returned on time, and delivery is so swift. Once again, thank you." Gloria, Madison, NH
Some words we recently heard regarding Billy Wright's service on an inn full of fireplaces: Thank you; Amazing job; Above and beyond cleaning job; took his time; nice to see a job well done; he knew what he was doing; blown away by his service; (and lastly) restored my faith in your company. Dick, Jackson
"We have been customers of White Mountain Oil for the past 13 years. We would like to thank your service representatives Shane and most recently Eric for the excellent service they provided to us. Shane has been servicing our oil burner for numerous years and we always receive professional, courteous and efficient service.The customer service we receive from him has always been exemplary. He is always friendly, neat and proactive and therefore has our total trust when dealing with our home's heating system. We rely on his professional opinion and have never been mislead.
Most recently we experienced a severe water leak from our water heater after normal business hours. Eric was notified by White Mountain Oil and Propane answering service and he contacted us within minutes or our original phone call. He patiently explained how we could isolate the problem to reduce the water leak until he was able to arrive at our home. When he arrived his calm, courteous and professional manner made us feel confident that the problem would be corrected. He not only made the repairs required to eliminate the leak, but also advised us to check the water pressure coming into our home. When we checked it was revealed that our water pressure was extremely high. We contacted White Mountain Oil and Propane and Eric was assigned to install a water pressure reducer valve. Due to his recommendation future water damage to our home will be prevented. The work was performed in a professional, neat and courteous manner. Both the above individuals are an asset and positive reflection to White Mountain Oil and Propane. We have recommended White Mountain Oil and Propane to our neighbors and friends and have always praised the professional routine and emergency service we have received. Please express our gratitude to Shane and Eric for their professional services." Mike and Julie, Jackson, NH
"I wanted you all to know that Jim, the Service Tech, was wonderful with the installation of our range and the sales man, Tom, was very helpful and personable. We are very pleased with White Mountain Oil." Tom, Moultonboro, NH
"Thelma, again you are too good to me! Tell the boss how good I think you are! Have a wonderful winter a fabulous Thanksgiving." Deborah, Freedom, NH
I own a home in Jackson and took a long weekend off so I could be home when your employees were replacing my underground oil tank with one inside my basement. I watched the whole operation and was very impressed with the professionalism shown by Bill Wrigley and Don Mayer as well as how friendly they were and how they went about doing their jobs. I ended up leaving earlier than planned and heading back to my home out of state because I was so confident in how well they were doing their jobs. John, Jackson, NH
Shortly before you closed for the day I called because I had no heat. Within 45 minutes Gary was knocking on my door and had it fixed in no time. He was so nice and so pleasant and I was very impressed with the quickness of his response to my house that I wanted to let you know. Larry, Tamworth
"We just wanted to let you know how pleased we were with the oil burner service done by Billy on October 26, 2010. Over the last few years, we have had ongoing issues with our furnace. Billy was the only technician who took the extra time to trouble shoot and resolve the issues per the furnace specifications. In the past, our furnace would “soot up” relatively quickly after the cleaning. We are now almost 2 months after the last service and the furnace is running very smoothly. We realize that Billy spent extra time at our house to diagnose and correct these issues and we really appreciate his determination to solve the problems. Best regards" - Jim , Freedom, NH
"White Mountain Oil and Propane, you have a great employee in Kim! She was endlessly patient and helpful in assisting me to set up my online account with you and I appreciate her efforts very much" - Karen, Jackson, NH
"I just wanted to say thank you so much for the personal attention and care that Billy has given my home when we had an ongoing problem with our heating system recently. I know he went to the house twice daily to re-start the system so that we would have heat while he continued to trouble-shoot the problem. I want you to know how much I appreciate his efforts. Billy's supervisor told me he is the kind of person who did researchon his own time into what could be causing this ongoing problem. I love that work ethic!" - Susan, East Conway
"I wish to send this as a letter of praise for one of your drivers. Scott responded to a situation concerning a problem with the amount of gas that I had in my tank......He came to my residence after regular business hours and delivered propane, in the dark with a flashlight, listened to my problem, checked for leaks, lit the pilots for the furnace and hot water heater and treated me with respect and kindness. He certainly is an excellent ambassador for your company." - Joyce, North Conway
"I've been a resident of the valley for several years, having owned a condominium for a time, and now the proud owner of a house in Conway. Since buying the house we have been involved in extensive remodeling, which includes plumbing and heating issues. We had initial positive contact with Russell with your company when we needed a propane cylinder refilled one Saturday morning so we decided to ask White Mountain Oil and one other bidder for prices for the work we needed. Long story short, we ended up with White Mountain Oil doing the work for one primary reason: Curtis Reynolds appeared to be someone I could trust to follow up on his promises. He didn't let me down. Everything was done as promised, when promised, and he also ensured that the billing was consistent with the quote, despite the fact that it got rather confusing with the job being done in several stages. I also appreciated Scott digging a gas line trench in the pouring rain. Additionally, in the course of getting settled I have also had the opportunity to speak to several people in the office with contracts, accessories for our stove and other things. You can be happy with all of them." - Rick, Conway
"We were very pleased with the service provided by Don and Peter as they installed a 500 gallon tank, connected to the house by a trench, and installed a heater for us. Very courteous, efficient and hard workers who made extra effort to make it all work nicely. I appreicate it when people comment on my work and I think you should be aware of our appreciation of a job well done." Jim, Albany
"I am writing a short note to express our gratitude for two of your employees, Bill and Charlie for their outstanding work recently at our property. They should be commended on their professionalism and hard work." Robert, Eaton
"That was a great crew you sent down to get our tank buried. Very professional and capable."- Robert, East Wakefield
"Dana, Just wanted to thank you for all the service that you have given to Jon (a local homeowner) and our business. Thank you very much; you have been incredibly helpfull, you and White Mountain Oil and Propane, and we appreciate your service. We'll be sure to let future prospects know of the service you do give to folks in the Valley." Bill, Glen
"Just wanted you to pass this along to the 'higher-ups'. You all are wonderful. We've been owners of our condo for over 20 years and we think you all have been just marvelous. We have enjoyed being your customer." Maria, Jackson
Testimonials from the Rinnai website:
“Very Professional. Worked quickly.” Lucia, Conway
“Thorough install--two gentlemen worked together for several hours. Felt secure that they knew what they were doing and safety was paramount!” Anthony, Conway
“Great team of sales people and service techs. Courteous and professional, a pleasant and polite installer.“ Charles, Conway
“I would recommend him highly. He was responsive, courteous and very efficient. A triad that is difficult to find......” Harold, Bartlett
“They are wonderful to work with!” Debra, Chocorua
“Absolutely! In fact, I was the first owner in this 119 unit condominium complex in the Mount Washington Valley of NH to install the Rinnai, and am so happy w/ it that approx 90% of the owners now have Rinnai purchases serviced by the fine folks at White Mountain Oil and Propane. They're the best! “ Paula, Glen