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Customer Testimonials

White Mountain Oil and Propane has a long history of happy and loyal customers.

"I just wanted to say thank you so much for helping our families this winter by providing all the warm jackets, snow pants, hats and mittens. The clothing drive that White Mountain Oil puts on each year is so wonderful and very much appreciated! I tell all the families that I give the winter clothing to about your generous donations so the community knows how wonderful you are! Thank you!" Children Unlimited

"We wanted to thank White Mountain Oil & Propane for your excellent service.  We received a call to check on our propane tank because of the storm and likely generator use, and the driver was there promptly the next day.  Jeff followed up with a couple of calls with additional information about our remaining propane level.  What peace of mind to know that you are doing this kind of follow up. We recently bought the house in Center Harbor and kept White Mountain as our propane service because the previous owner was a customer.  We now know why and are so happy to stay on as customers.  Thank you and all at White Mountain for a type of customer service not common these days" Deb & Mark, Center Harbor

"I'd like to thank you and your colleagues for the most professional and service oriented response today! I'm delighted that we chose White Mt. as our provider 7 years ago!" Renee, Moultonborough

"Thanks Keith and WMOP Team for fixing my heat this morning.  Keith got the system running again by replacing the TACO, Inc Zone Valve Relay.  The repair was just in time before the cold comes back to the valley tonight." Jorge, Conway

"Thank you for taking care of our problems so quickly and for your always wonderful service." Kurt, Intervale

"Dear Curt.......we would like to express our appreciation for the effort, expertise and understanding for the unique set of difficulties your technicians were involved with when dealing with the ongoing problems with our boiler.....We very much appreciate you taking the time to come to the house personally and help diagnose the problem, and rectify it....We also greatly appreciate that you offered to stop by and check on the boiler operation when we left for several days shortly after the boiler's final fix.....We've been customers of White Mountain Oil for many years, and our experience the last few months has reinforced our belief that White Mountain Oil is an excellent company-a company that is responsive to the needs of all of its customers." Gary and Karen, Conway

“After years only needing your fine delivery and cleaning services, this is the year for furnace repairs needs. Thank the women who take my phone calls and are always pleasant and helpful. I especially want to THANK ALL the repair men that have been so professional, knowledgeable, and reassuring to this old lady. You are always there for me. Thank you,"  Peg, Conway

“Late Thursday night I got a call from my son that his furnace was making grinding noises. We placed a call to White Mountain Oil then received a call back within minutes from Shawn. He was there in 10 minutes, diagnosed the problem, returned for a part, and we were back in business. Thanks Shawn and WMOP!”  Tim, North Conway

"Dear Russell, This is a note to THANK YOU for your effort and success in arranging to have our bulk propane tank removed from our property in order to accommodate placement of our new tank! When I stopped in to ask you whether you could get this scheduled, it was less than a week's notice during the very busy season of the year....but you came through with what felt like magic and made it happen-it was critically pivotal, thus we thank you (and Bill W and Bruce) with immense appreciation!! Sincerely,"  Anne and Hadley, Intervale

 "Thank you so much. Just another reason White Mt Oil is #1. Rock stars !!! Happy New Year"  Skip, North Conway 

“White Mountain Oil has served our family vacation house in Intervale for many, many years.  Not until last year, however, did I take over some of the dealings with White Mountain Oil.  Last summer, we had to figure out about getting a new furnace.  That decision involved many phone calls and questions to White Mountain Oil in the planning process.  When we finally decided to go forward, I was there to watch the workers deliver and install the new furnace.  This year, we needed our gas line moved to a temporary service to allow for construction.  In all these dealings, everyone I spoke to and worked with at White Mountain was cheerful, helpful, and responsive. The jobs were done well and for a reasonable price.  We are happy customers! I attach a photo of that dramatic operation, when they got the crane operator to come help to get out the old furnace.” Nicky, Intervale 

 "...My wife and I have been customers of WMOP since 2007. We've had some issues with our heating system that we decided to take care of and on Aug 26 Tom M came out to do the work. The purpose of this letter is to inform you that Tom did a tremendous job. Without going into details, the original system was probably installed in a hurry and some aggravating, unfinished issues were left for us to deal with. Tom had some great ideas and solved all the problems. The solutions took some ingenuity and Tom handled the job with confidence. Tom represents your company really well: he is extremely professional, friendly and exudes confidence in his ability to get the job done right.  We are very satisfied."  Paul and Lisette, Conway

   "Tom M came by my house this morning to do the yearly preventative-service.  He was early and EXCELLENT.  Not only did Tom do the service, he explained some things to me while he was performing the preventative maintenance and talked to me about the gas fireplace and how to make it more efficient. Keep up the nice work and good to see WMOP have craftspeople with excellent knowledge and great attitudes. Thank you." Jorge, Conway

 "Thank you very  much. Manny stopped by just after we arrived. He was very informative and answered all of my questions. I really enjoyed him, his character and his knowledge. Thanks again and have a great evening." Barry, Bartlett

"I wish to express my thanks for the excellent job Shane did last Friday at our Glen home. He is a most professional technician and I appreciate his attention to detail and responsiveness. He was early for the appointment and conducted himself in a most professional and friendly manner. He is a credit to the company! Also, Alison is an excellent coordinator and has always been most helpful in scheduling and coordinating repairs. We are most pleased with the service and support received from your staff and the company! Thanks again." Art, Glen

"Dana- Just wanted to let you know how pleased we were with the job Bill and his team did with the removal of the tank. They were extremely professional and left everything as they had found it (with the exception of the tank of course) 
Regards …" Bob, Conway

"We had a gas fireplace put in by y'all. The best investment we ever made! Hit the remote and it's roasty toasty. Thank you. " Michelle, Bartlett

"Tom M did a fantastic job at the cabin last Friday. I just received our invoice and it came in well below your estimate. Thank you so much." Kevin, Albany

"Thank you to the repairman (Gary). The furnace is running the best ever!" Nancy and Lester, Jackson

"Hi Thelma - Thanks for the prompt response. And thanks to WMOP for the great service as a new customer!" Don, Moultonboro

"Hi....I talked to Ellen....she did a fantastic job. She was awesome. I just wanted to give you a heads-up....I know no one ever calls with complements. She is one of the best customer service representatives I've dealt with in a long, long time. She did a great job." Brian, Bartlett

“I just wanted to say thank you to Gary and Manny who came by on Friday afternoon last week when our hot water heater stopped working at my husband’s parent’s house, next door to ours. They came right away but did not have the part needed and told us it would have to be ordered and they would try to get it for Tuesday. That made things difficult for us since one parent is disabled and they have a handicapped bathroom. We also had guests who had just arrived and would be staying in the guest room in that building. We figured they could come over and shower in our house but we didn’t know how we could help his parents.  Then on Saturday morning, one of the men called and said he had passed by a supply place which said it was closed but he saw someone in the shop  so he went in, got the part and came over to install it.  All of which made the next few days a lot nicer here. So thank you again from us. “  Sharyn, Bartlett

"I had your service technician Eric here yesterday to complete the annual burner cleanout. I have been having many issues with my burner.I bought my home in December 2012 and have had many issues with the burner due to the previous owner never having had any annual maintenance done. I was paying exorbitant fuel bills. Since then your company has been doing everything to help me get the burner back in working shape. Yesterday your technician Eric was here to complete this year's annual services and I couldn't be any happier. He knew exactly what had to be done and he did everything and more in order to get the burner back into perfect working order. In addition, he explained to me what he was doing and why, then showed me what the problems were and how they had been resolved. He went above and beyond as far as customer service goes. I now have a better understanding of how the burner should be working. I can't tell you enough how satisfied I am with your company and how comfortable I feel having you there for me." Karen, Twin Mountain

"I just wanted to extend to you and your team a big THANK YOU for the excellent service from the sale to the installation of our new Heat/Glo gas fireplace stove. Everything was completed and done with total professionalism. We are very happy with the end result. Love the product and more than impressed with the set-up, installation, and clean up. We'll look forward to having a warm and cozy condo this winter. Great job!!!" Cindy and Gerry, Glen

 Your company sent two very good technicians, Jim and Billy, to deliver and install my washer.  These two technicians were very kind and did a wonderful job.  Joan, North Conway

"I want to take this opportunity to compliment two White Mt. Oil and Propane employees. Over the past ten years I've had problems with my boiler and the hot water flow within my heating system. Eric studied and evaluated our problems and recommended a complicated solution. So within a four day period, he has accomplished the change and I believe rectified the problem. During those days I got to know Eric, personally and professionally, and would recommend him to anyone. By the way, thru this endeavor I made many phone calls to White Mt. Oil and was greeted and engaged by a lady named Lori. She acted professionally and seemed genuinely concerned about our problems . She was very accommodating during those bitter cold days. I  believe that Eric and Lori made a difference,  and I want to go on record  to thanking White Mt. Oil for a job well done. Again thank you Lori and Eric"  Dan (and family), Lincoln

"I wanted to take a minute to say how efficient, seamless and professional the work on my heating system was. All involved have been incredibly pleasant, skilled, conscientious and concerned. There will no doubt be some adjustments and tweaking of the system, but overall I am very pleased with the choice I made and very much enjoyed the gentlemen (Don M, Don E and Manny) that brought it all together. Thank you very much." Barry, Bartlett

"I also wish to thank everyone at White Mtn Oil especially Curtis for all their assistance and help over the years. They have all treated me with the greatest respect and in all emergencies have been there for me. Please relay a sincere thank you to all concerned and thank you for your patience." Jeanette, Fryeburg

"I would like to commend Keith for the excellent customer service he provided to us recently. We have had our gas fireplace serviced annually even though we rarely used it. We didn't use it because the glass turned black and sooty immediately following maintenance and cleaning...we could barely see the logs! Keith was able trouble shoot problems, open and adjust the air shutter, and finally solve our problem. We are now enjoying the use of our fireplace for the first time in nine years and we are very appreciative of his knowledge and professionalism. Thank you, Keith, for a job well done!"  Fred, Hales Location

"I noticed the fuel level was at half fuel this morning. Thought you  would want to know.The oil company has been real good in keeping us with fuel." From a Bank Branch Manager to another bank employee

"We would like to go on record as saying that we could not have had a more professional, courteous and intelligent technician to assist us during our recent heating problem [at our condo in] Coolidge Falls, in Lincoln, NH. Eric is a true professional in every sense of the word and he should be highly commended for the excellent service he provided us on behalf of your company.  His expertise was evident in everything he did to correct our heating problem quickly and efficiently. Yet it was his calm, reassuring demeanor that brought us such comfort and satisfaction during this difficult time. We are grateful beyond words for all he did for us and feel certain that your company is most fortunate to have such an employee." Respectfully, Jack and Phyllis, Lincoln, NH

"We bought our retirement home here 6 years ago and we like it here very much. Since we have been here, White Mtn Oil & Propane has been my choice for service, oil and propane. We have also bought a Rinnai hot water heater and a Rinnai wall heater for our garage. We are very satisfied with all the service your company has provided for us. When we purchased this home we installed a gas fireplace  (not from you) and it has never worked correctly. I have had the vendor come in several times to repair it without success. I even contacted the mfg. of the stove and again had no success or resolution. A few months ago I could smell propane once again and I contacted White Mt. Oil to come take a look for me. Bill Wrigley was the person who arrived and thoroughly checked our system. He recommended changing out the old propane tank and he replaced the regulator and "sniffed" all potential problem areas. He was very through and was not going to leave unless he found the problem, which he did. The smell was coming from the fireplace, not the stove or the water heater. He ordered the correct parts and installed them. For the first time in 6 years we do not smell propane and the glass front on the fireplace does not smoke and haze up. Before Bill did his dogging my wife had to clean the glass on the fireplace every week. Since Bill corrected the problem we have not had to clean the glass once.I want to thank Bill and White Mt Oil for providing, what I call, great customer service and we will continue using White Mt. Oil & Propane in the future. Thank-you for listening. Happy customer." John, North Conway

 

"To you folks at White Mountain Oil: I would so like to thank you for bringing me two tanks of propane and hooking them up. I would have been in a world of hurt with broken pipes, etc. with this cold weather. Special thanks to Tom Caughey and Scott Parker, and the driver Arron Lavoie. Excellent service!!!! Debony, South Conway, NH

My husband called in and spoke to Shane about a problem we were having with our system. Shane gave us some ideas to try right over the phone and later he called us back to see if it had worked. We were just so surprised that he took the time to call back and check in with us and we really appreciated that.  Mary Ellen, Glen, NH

"I wish to express my appreciation for the promptness of service that I received. It is so gratifying in these times, to do business with a company where the employees are so polite, calls are returned on time, and delivery is so swift. Once again, thank you."  Gloria, Madison, NH

Some words we recently heard regarding Billy Wright's service on an inn full of fireplaces: Thank you; Amazing job; Above and beyond cleaning job; took his time; nice to see a job well done; he knew what he was doing; blown away by his service; (and lastly) restored my faith in your company. Dick, Jackson

 

"We have been customers of White Mountain Oil for the past 13 years. We would like to thank your service representatives Shane and most recently Eric for the excellent service they provided to us. Shane has been servicing our oil burner for numerous years and we always receive professional, courteous and efficient service.The customer service we receive from him has always been exemplary. He is always friendly, neat and proactive and therefore has our total trust when dealing with our home's heating system. We rely on his professional opinion and have never been mislead.

Most recently we experienced a severe water leak from our water heater after normal business hours. Eric was notified by White Mountain Oil and Propane answering service and he contacted us within minutes or our original phone call. He patiently explained how we could isolate the problem to reduce the water leak until he was able to arrive at our home. When he arrived his calm, courteous and professional manner made us feel confident that the problem would be corrected. He not only made the repairs required to eliminate the leak, but also advised us to check the water pressure coming into our home. When we checked it was revealed that our water pressure was extremely high. We contacted White Mountain Oil and Propane and Eric was assigned to install a water pressure reducer valve. Due to his recommendation future water damage to our home will be prevented. The work was performed in a professional, neat and courteous manner.  Both the above individuals are an asset and positive reflection to White Mountain Oil and Propane. We have recommended White Mountain Oil and Propane to our neighbors and friends and have always praised the professional routine and emergency service we have received. Please express our gratitude to Shane and Eric for their professional services." Mike and Julie, Jackson, NH

"I wanted you all to know that Jim, the Service Tech, was wonderful with the installation of our range and the sales man, Tom, was very helpful and personable. We are very pleased with White Mountain Oil." Tom, Moultonboro, NH

"Thelma, again you are too good to me!  Tell the boss how good I think you are!  Have a wonderful winter a fabulous Thanksgiving." Deborah, Freedom, NH

I own a home in Jackson and took a long weekend off so I could be home when  your employees were replacing my underground oil tank with one inside my basement. I watched the whole operation and was very impressed with the professionalism shown by Bill Wrigley and Don Mayer as well as how friendly they were and how they went about doing their jobs. I ended up leaving earlier than planned and heading back to my home out of state because I was so confident in how well they were doing their jobs. John, Jackson, NH

Shortly before you closed for the day I called because I had no heat. Within 45 minutes Gary was knocking on my door and had it fixed in no time. He was so nice and so pleasant and I was very impressed with the quickness of his response to my house that I wanted to let you know. Larry, Tamworth

"We just wanted to let you know how pleased we were with the oil burner service done by Billy on October 26, 2010.  Over the last few years, we have had ongoing issues with our furnace.   Billy was the only technician who took the extra time to trouble shoot and resolve the issues per the furnace specifications. In the past, our furnace would “soot up” relatively quickly after the cleaning.  We are now almost 2 months after the last service and the furnace is running very smoothly. We realize that Billy spent extra time at our house to diagnose and correct these issues and we really appreciate his determination to solve the problems. Best regards" - Jim , Freedom, NH

"White Mountain Oil and Propane, you have a great employee in Kim! She was endlessly patient and helpful in assisting me to set up my online account with you and I appreciate her efforts very much" - Karen, Jackson, NH 

"I just wanted to say thank you so much for the personal attention and care that Billy has given my home when we had an ongoing problem with our heating system recently. I know he went to the house twice daily to re-start the system so that we would have heat while he continued to trouble-shoot the problem. I want you to know how much I appreciate his efforts. Billy's supervisor told me he is the kind of person who did research on his own time into what could be causing this ongoing problem. I love that work ethic!" - Susan, East Conway

"I wish to send this as a letter of praise for one of your drivers. Scott responded to a situation concerning a problem with the amount of gas that I had in my tank......He came to my residence after regular business hours and delivered propane, in the dark with a flashlight, listened to my problem, checked for leaks, lit the pilots for the furnace and hot water heater and treated me with respect and kindness. He certainly is an excellent ambassador for your company." - Joyce, North Conway

"I've been a resident of the valley for several years, having owned a condominium for a time, and now the proud owner of a house in Conway. Since buying the house we have been involved in extensive remodeling, which includes plumbing and heating issues. We had initial positive contact with Russell with your company when we needed a propane cylinder refilled one Saturday morning so we decided to ask White Mountain Oil and one other bidder for prices for the work we needed. Long story short, we ended up with White Mountain Oil doing the work for one primary reason: Curtis Reynolds appeared to be someone I could trust to follow up on his promises. He didn't let me down. Everything was done as promised, when promised, and he also ensured that the billing was consistent with the quote, despite the fact that it got rather confusing with the job being done in several stages. I also appreciated Scott digging a gas line trench in the pouring rain. Additionally, in the course of getting settled I have also had the opportunity to speak to several people in the office with contracts, accessories for our stove and other things. You can be happy with all of them." - Rick, Conway

"We were very pleased with the service provided by Don and Peter as they installed a 500 gallon tank, connected to the house by a trench, and installed a heater for us. Very courteous, efficient and hard workers who made extra effort to make it all work nicely. I appreicate it when people comment on my work and I think you should be aware of our appreciation of a job well done." Jim, Albany

"I am writing a short note to express our gratitude for two of your employees, Bill and Charlie for their outstanding work recently at our property. They should be commended on their professionalism and hard work." Robert, Eaton

"That was a great crew you sent down to get our tank buried. Very professional and capable."- Robert, East Wakefield  

"Dana, Just wanted to thank you for all the service that you have given to Jon (a local homeowner) and our business.  Thank you very much; you have been incredibly helpfull, you and White Mountain Oil and Propane, and we appreciate your service. We'll be sure to let future prospects know of the service you do give to folks in the Valley." Bill, Glen

"Just wanted you to pass this along to the 'higher-ups'. You all are wonderful. We've been owners of our condo for over 20 years and we think you all have been just marvelous. We have enjoyed being your customer." Maria, Jackson

 

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Testimonials from the Rinnai website:

 “Very Professional. Worked quickly.”   Lucia, Conway

 “Thorough install--two gentlemen worked together for several hours. Felt secure that they knew what they were doing and safety was paramount!”  Anthony, Conway

 “Great team of sales people and service techs.  Courteous and professional, a pleasant and polite installer.“  Charles, Conway

 “I would recommend him highly. He was responsive, courteous and very efficient. A triad that is difficult to find......”    Harold, Bartlett

 “They are wonderful to work with!”   Debra, Chocorua

 “Absolutely! In fact, I was the first owner in this 119 unit condominium complex in the Mount Washington Valley of NH to install the Rinnai, and am so happy w/ it that approx 90% of the owners now have Rinnai purchases serviced by the fine folks at White Mountain Oil and Propane. They're the best! “  Paula, Glen

 

 

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